General General 5 min read

Second look

Lost in history: 10 forgotten presidents who changed America

Image: Library of Congress

Be honest—how many U.S. Presidents can you name off the top of your head? Great leaders like Washington and Lincoln often steal the spotlight, and with legacies as groundbreaking as theirs, it's totally understandable. However, this also means the work of many lesser-known—but no less important—figures in American history is often overlooked. From controversial characters to underrated statesmen, join us as we unravel the stories of 10 forgotten U.S. presidents.

1
Martin Van Buren (1837-1841)

8th President

Image: Library of Congress

Van Buren, the first president born after the American Revolution, inherited an economic crisis shortly after taking office, known as the Panic of 1837 . The market crash, caused by speculative banking practices, led the country into a severe economic depression.

Van Buren’s quick response was to establish an independent treasury system, which effectively separated federal funds from private banks. This system helped stabilize the currency and laid the foundation for modern federal financial management. Furthermore, Van Buren was also a key figure in the development of the two-party system that continues to shape American politics today. Quite the legacy for an often-overlooked figure!

2
John Tyler (1841-1845)

10th President

Image: Library of Congress

John Tyler became president in 1841 following William Henry Harrison’s death, marking the first time a vice president succeeded a sitting president. Although this might seem unremarkable today, Tyler asserted the constitutional authority of the presidency by doing so, setting an important precedent for the peaceful transfer of power and solidifying the role of the vice presidency in American democracy.

However, Tyler is mostly remembered for championing westward expansion and overseeing the initial negotiations for the annexation of Texas—a move that literally reshaped the nation. Though this ultimately led to tensions with Mexico and the Mexican-American War, his efforts to settle a peaceful border treaty between the United States and Canada helped balance his legacy.

3
James K. Polk (1845-1849)

11th President

Image: Library of Congress

James K. Polk, the 11th president, is often called the "expansionist president" due to his aggressive territorial policies. Under his leadership, the United States expanded significantly, acquiring more than a million square miles of land through various treaties and the victory in the Mexican-American War.

His presidency fulfilled the concept of Manifest Destiny, extending the nation's reach to the Pacific Ocean. However, his legacy remains somewhat controversial, as many of his actions exacerbated the divide between the northern and southern states, setting the stage for the American Civil War.

4
Zachary Taylor (1849-1850)

12th President

Image: Library of Congress

Zachary Taylor, a hero of the Mexican-American War, became president in 1849 with little political experience. Despite being a Southern slave owner, he opposed the expansion of slavery into the newly acquired western territories, a stance that put him at odds with many in the South.

While Taylor's presidency was cut short by his sudden death in 1850, his role in opposing the spread of slavery into new states set the stage for future debates. Though brief, his actions as president are often praised for their conciliatory nature, as he sought compromises in an attempt to prevent the looming conflict.

5
Millard Fillmore (1850-1853)

13th President

Image: Library of Congress

Millard Fillmore took over after Zachary Taylor's untimely death in 1850, inheriting a fractured nation on the brink of civil war. His most controversial act was signing the Compromise of 1850, which included the Fugitive Slave Act, requiring the return of escaped slaves to their owners.

This somewhat ham-fisted attempt to maintain the fragile peace between the North and South only deepened the divisions that eventually led to the Civil War. On a lighter note, Fillmore was the first president to initiate trade relations with Japan, marking the start of Japan’s modernization and its integration into the global economy.

6
Franklin Pierce (1853-1857)

14th President

Image: Library of Congress

Franklin Pierce, elected in 1852, faced an increasingly divided nation over the issue of slavery. His signing of the Kansas-Nebraska Act in 1854 allowed new territories to decide for themselves whether to permit slavery, leading to violent confrontations between pro- and anti-slavery factions in what became known as "Bleeding Kansas."

Despite his troubled domestic policies, Pierce followed his predecessor's path of expanding U.S. influence abroad. He pushed for new trade routes and even attempted to negotiate the acquisition of Cuba from Spain, though his efforts ultimately failed.

7
James Buchanan (1857-1861)

15th President

Image: Library of Congress

James Buchanan’s inability to resolve the tensions between North and South is often criticized, but he faced a nearly impossible task. He sought to avert conflict through diplomacy but was hesitant to overstep states' rights, arguing that the Constitution did not grant him the authority to prevent secession.

Despite his efforts, South Carolina seceded in December 1860, just weeks after Abraham Lincoln’s election, setting the stage for war. In foreign policy, Buchanan strengthened U.S. relations abroad, securing trade agreements with China and managing tense relations with Great Britain.

8
Rutherford B. Hayes (1877-1881)

19th President

Image: Library of Congress

Rutherford B. Hayes is often remembered for his controversial election in 1876, which was decided by a congressional commission after a disputed vote count. His administration is also known for effectively ending the Reconstruction Era by withdrawing federal troops from the South.

While this helped bring stability to the South, it also allowed the rise of segregationist policies. On the other hand, Hayes was one of the first presidents to advocate for civil service reform, arguing that a merit-based government workforce was necessary to reduce corruption and ensure efficiency within the federal system.

9
Chester A. Arthur (1881-1885)

21st President

Image: Library of Congress

Initially seen as a product of the corrupt political machine system, Chester A. Arthur surprised many by becoming a champion of civil service reform. In 1883, he signed the Pendleton Civil Service Reform Act, which mandated that government jobs be awarded based on merit rather than political connections.

This act significantly reduced the influence of patronage in American politics, a practice that had long fueled corruption. Arthur also modernized the U.S. Navy, which had been neglected since the Civil War. His administration helped lay the foundation for the powerful naval force that would emerge in the 20th century.

10
Benjamin Harrison (1889-1893)

23rd President

Image: Library of Congress

Though almost forgotten today, Harrison’s administration was marked by significant legislative accomplishments. In particular, the Sherman Antitrust Act aimed at curbing the power of monopolies and promoting competition, and is considered the first major attempt by the federal government to regulate corporate power.

Harrison pushed to secure federal funding for education and voting rights for African Americans, but many of his efforts were blocked by Congress. Despite these setbacks, he remained a vocal advocate for African American civil rights, consistently addressing the issue in his speeches to Congress.

History History 3 min read

Which one is your favorite?

Did you know that these 12 places had different names?

Image: Mackenzie Cruz

Changing the name of a long-established place can seem shocking to some, but it happens more often than one might think—the recent Mount Denali to Mount McKinley name change is a prime example. Such changes occur for various reasons, and new examples of this phenomenon appear every day. Our readers can probably think of at least one or two. Did you know about the following 12?

1
Big Shanty to Kennesaw

Image: Joe Yates

Changing the name was probably a good idea, as "shanty" is not the most flattering description for this suburban city northwest of Atlanta in Cobb County, Georgia. The original name was given in the 1830s when the Western and Atlantic Railroad was built, and shanty towns were established to house the workers . In 1887, the city’s name was changed to Kennesaw.

2
Rough and Ready to Mountain View

Image: Waldemar

A community with an interesting name, for sure, Rough and Ready was originally named after the Rough and Ready Tavern (also known as the Bagley House ), a stagecoach stop on the route from Macon to northern Georgia.

The name changed in 1956 when the community was incorporated as a city. It was renamed Mountain View —a reference to the fact that, on a clear day, Stone Mountain can be seen 20 miles to the east.

3
Terminus to Atlanta

Image: Gary Doughty

Atlanta, Georgia, was once known as Terminus because it served as the final station of a major state-sponsored railroad . However, as time passed, several other railroads converged in the city, the largest being the Western and Atlantic Railroad— from which the name "Atlanta" comes.

4
Idlewild Airport to John F. Kennedy Airport

Image: Afif Ramdhasuma

Although originally named New York International Airport , the 1948 facility was commonly known as Idlewild Airport . However, following the assassination of John F. Kennedy in 1963, it was officially renamed as it is today, in his honor.

5
New Amsterdam to New York

Image: Luca Bravo

There was a time when New York was called New Amsterdam. In the 17th century, the Dutch established a settlement at the southern tip of Manhattan Island , serving as the seat of the colonial government in New Netherland . It officially became a city in 1653.

However, when the English took control of New Amsterdam in 1664, they renamed it New York after the Duke of York.

6
Minnehanonck to Blackwell to Welfare to Roosevelt Island

Image: Mason C

The third New York-area entry on our list is an island in the middle of the East River , adjacent to Manhattan. It was originally called Minnehanonck by the Native Americans and later became known as Blackwell’s Island.

In 1921, it was renamed Welfare Island, and in 1973, it was renamed once more in honor of former U.S. President Franklin D. Roosevelt.

7
Hot Springs to Truth or Consequences Hot Springs

Image: Ethan Wright-Magoon

Believe it or not, this town accepted a challenge from the 1950s game show Truth or Consequences to change its name in exchange for hosting the program.

Since then, Hot Springs, New Mexico, has been known as Truth or Consequences Hot Springs.

8
Halfway to Half.com to Halfway

Image: everett mcintire

Another example of a town that changed its name in exchange for a reward is Halfway, Oregon. In the 1990s, as part of a marketing campaign , the town agreed to rename itself "Half.com" for an entire year in return for $110,000 and 20 computers for a local school —all to promote an internet start-up.

9
East and West Mauch Chunk to Jim Thorpe

Image: Donnie Rosie

The picturesque borough of Jim Thorpe in Pennsylvania was once known as East and West Mauch Chunk . However, after Native American sports legend Jim Thorpe passed away, the municipality negotiated a deal with his heirs to become the site of his tomb and rename the town in his honor , hoping to boost tourism.

10
North Tarrytown to Sleepy Hollow

Image: Richard Hedrick

North Tarrytown was the home of American writer Washington Irving , who drew inspiration from the town for his short story, The Legend of Sleepy Hollow .

In 1996, the town officially changed its name to Sleepy Hollow , honoring both the writer and the story that brought it worldwide fame.

11
Barrow to Utqiagvik

Image: Alexis Mette

This Arctic Circle city was once known as Barrow , named for its proximity to Point Barrow , America's northernmost point. However, following a referendum approved by residents in 2016, the city's name was officially changed from Barrow to Utqiagvik to better reflect its native roots .

12
Bella Vista to West Pittsburg to Bay Point

Image: Robert Bye

The original name of this community, Bella Vista (meaning "Beautiful View" in Spanish), was changed to West Pittsburg. However, because it was often confused with the western unincorporated section of Pittsburgh, California , the name was revised again in 1993 to Bay Point, reviving a historical name used in the area.

General General 3 min read

Is the customer always right?

These 11 golden rules of customer service are slowly dying, and it’s sad

Image: Frankie Cordoba

Before apps, chatbots, and self-checkout lanes, American customer service followed a quiet code. These unwritten rules shaped how stores, diners, hotels, and service counters operated for decades. Many of these rules aren’t posted on walls or included in training manuals, but customers expect them all the same. Many older Americans still remember a time when good service felt personal, patient, and proudly human.

1
Every customer deserves a warm greeting

Image: Fotos

It might sound strange these days, but there was a time when walking into a store without acknowledgment was once considered bad service . Clerks were expected to smile, make eye contact, and greet customers promptly.

That greeting also set expectations. It told customers help was available and that their presence mattered. For many Americans, being welcomed was just as important as the product itself.

2
Anticipating needs before being asked

Image: SERGEI BEZZUBOV

Good service meant paying attention. A waiter refilled the water before the glasses were empty. A clerk offered assistance before confusion set in. Anticipation showed experience and pride in the job, not pushiness .

Customers noticed these small gestures. They made interactions smoother and more personal, creating the feeling that service was thoughtful rather than reactive or scripted.

3
Quick service shows respect for time

Image: Brad Rucker

Old-school service emphasized quick acknowledgement, even if immediate help wasn’t possible. Letting customers wait without explanation was considered rude . A simple "I’ll be right with you" went a long way.

Speed mattered, but calm mattered more. The goal was efficiency without rushing, making customers feel valued rather than hurried through an interaction.

4
Courtesy is non-negotiable

Image: Vitaly Gariev

"Please" and "thank you" were mandatory words in customer service. These phrases weren’t optional politeness, they were expected standards that showed mutual respect between employee and customer.

Their absence was noticeable. Courtesy made transactions feel human and cooperative, reminding customers they were being served by people and not being processed by a system.

5
Eye contact means attention

Image: Petr Sevcovic

Maintaining eye contact was a core part of service etiquette. It showed that the employee was listening and engaged , not distracted or indifferent. Customers felt acknowledged simply by being looked at.

Avoiding eye contact suggested boredom or disinterest. In traditional service culture, body language carried as much weight as spoken words.

6
Know the product by heart

Image: Lefteris kallergis

Employees were expected to know their products or menus thoroughly. Having to constantly check references or ask others weakened customer confidence and slowed service.

Product knowledge signaled competence and pride . Customers trusted businesses more when employees spoke clearly and confidently about what they sold.

7
Personal conversations stay private

Image: Vitaly Gariev

Chatting about personal matters within earshot of customers was strongly discouraged. Service time belonged to the customer, not coworkers’ off-duty lives .

This rule reinforced focus and professionalism. Customers expected attention, not background noise that suggested distraction or disinterest.

8
Complaints are handled calmly

Image: Amir mohammad jafari

Arguing with customers was seen as a failure of service. Employees were trained to listen first, apologize when appropriate, and resolve issues without defensiveness .

Even when customers were wrong, maintaining calm preserved dignity of both sides. The goal was always resolution, never confrontation.

9
Regular customers are remembered

Image: Vitaly Gariev

Recognizing repeat customers by name or preference was common practice . It made people feel valued and turned routine visits into familiar experiences.

This personal recognition built loyalty long before reward cards existed. Customers returned because they felt known, not tracked.

10
Cleanliness is godliness

Image: Alexander Mils

A clean counter or dining area signaled care and attention. Customers assumed that if visible areas were clean, unseen operations were handled in the same manner .

Cleanliness wasn’t just decorative, it was reassuring. It quietly communicated reliability and professionalism.

11
Customer privacy is sacred

Image: Taylor Davidson

What happened during a transaction stayed there . Discussing customers outside the interaction was considered extremely unprofessional and disrespectful.

Trust was part of the service experience. Customers expected discretion, especially in smaller communities where word traveled quickly.

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